Shipping Policy

Effective Date: July 25, 2025

At The Home Store, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• Once your order has been processed, you will receive a confirmation email with your tracking information.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

We currently ship within the United States.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days (when available)

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, or high order volumes.

Shipping Rates

Shipping charges are calculated at checkout based on your order size, weight, and delivery location.

From time to time, we may offer free shipping promotions. These promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number so you can monitor your package's delivery status.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us immediately.

If your order has not yet shipped, we will do our best to update the address. Once an order has been shipped, we cannot guarantee address changes.

Delayed or Lost Shipments

While we work with trusted shipping carriers, delays may occasionally occur that are beyond our control.

If your package appears lost or significantly delayed, please contact our customer support team, and we will assist you in resolving the issue with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item(s) and packaging. We will work quickly to provide an appropriate resolution.

Questions?

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page. We are always happy to help.

Thank you for shopping with The Home Store!